How do I return an item?
Go to "My Orders", select the item in question and click "Request a return". Our team will contact you within 24h.
Returns and refunds
Review the available information before requesting an item return.
The official period, eligibility and refund method depend on the policy applicable to your order. No unconfirmed period or method is shown here.
What is the return deadline?
The applicable period and conditions are confirmed when you request a return. Contact support to check your order.
When will I be refunded?
Once the return has been received and approved, the refund is processed within 5-7 business days via the same initial payment method.
Need help with an order?
Support can check the conditions applicable to your purchase.